Thank you for using our Clock Talker app. In the event that you are dissatisfied or wish to request a refund, please carefully read the following refund process and guidelines.
The refund process is entirely controlled by Apple Inc. As app developers, we can only assist you in submitting a refund request. We do not have the authority to directly process refunds; your understanding is appreciated. You may also contact Apple's customer service directly or visit the refund page provided by Apple (https://reportaproblem.apple.com) to submit your refund request.
The eligibility for a refund is assessed by Apple and may vary by country or region, and includes other factors such as user credit and the number of refunds. As app developers, we have no influence over or ability to process refund approvals.
After submitting a refund request, it typically takes 24 to 48 hours to receive updates on the status of your request.
If your request has been approved by Apple, it may take additional time for the funds to be credited back to your payment method.
The refund timeline may also be affected by your payment method, for example:
Store credit - It might take up to 48 hours to see the refund in your Apple Account balance.
Mobile phone billing - It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods - It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.
(The above information is reproduced from the reference provided by Apple Inc. on September 16, 2024. For specific details, please refer to the official Apple website at https://support.apple.com/118224)
Please ensure that your refund request complies with Apple's refund policy to avoid affecting the approval of your refund.
If you encounter any issues during the refund process, please contact Apple's customer service for assistance.
Upon a successful refund, you will lose access to the corresponding features and will need to repurchase them to use again.
The specifics are as follows:
Since the basic version of the app allows for only 2 alarms and 2 timers, a successful refund will result in the deletion of the most recently added alarms and timers until only the original 2 alarms and timers remain.
The ringtones you recorded will be retained but cannot be used in new alarms and timers.
Alarms and timers in use that include synthesized or paid ringtones will not be affected by the refund, and you can continue to use them. Please ensure that you do not edit the ringtones, as you will not be able to select the recorded ringtones and paid portions of the ringtones afterward.
We are committed to continuously improving our app to provide you with a better user experience. If you have any suggestions or feedback, please feel free to share.